1 reviews | Active since Aug 2017
Terrible earphone quality
<p>My contract was due last week and as an avid IPhone supporter, I was very reluctant to move over to Samsung. I had heard great reviews of the s8, and so I decided to switch. I have had the phone for a week, and it's great. However, the phone came with earphones that were supposed to be great. This morning I went to gym, and as I was running, a drop of sweat went into my Earphone, and the earphones stopped working immediately. What is the purpose of earphones if not for gym? I now need to go back to my trusty iPhone ear phones which have lasted 2 years. I hope that the phone is not going to go in the way of the earphones. Seriously disappointed in this. </p>
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
