kK
kelseywebster K

1 reviews | Active since Aug 2017

09 Aug 2017, 20:15

Terrible earphone quality

<p>My contract was due last week and as an avid IPhone supporter, I was very reluctant to move over to Samsung. I had heard great reviews of the s8, and so I decided to switch. I have had the phone for a week, and it's great. However, the phone came with earphones that were supposed to be great. This morning I went to gym, and as I was running, a drop of sweat went into my Earphone, and the earphones stopped working immediately. What is the purpose of earphones if not for gym? I now need to go back to my trusty iPhone ear phones which have lasted 2 years. I hope that the phone is not going to go in the way of the earphones. Seriously disappointed in this. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Aug 2017, 11:13
Official

Dear Valued client,


This is to acknowledge receipt of your complaint.

Please be advised your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA