1 reviews | Active since Dec 2020
Terrible
I can't decide if its ************** or if the service consultant is just terrible.
I went to the store in Mall of africa for a quotation to fix my my phone. While he was helping me he attended to another customer. Then came back to me to and told me the quotation would take 20 minutes. I said okay. Went out for a Walk and came back 15minutes later to find him assisting that other lady. My quotation was not started at all. After a few minutes of waiting again, he proceeds to ask questions about a form I filled in 15 minutes and he checked before I left.
Can everyone's time please be respected.
Good day Kego
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Good day Kego
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
The issue has been logged with our Voice of Customer Advisor under the reference number: *** , we will investigate and be in contact with you. ^NM
The issue has been logged with our Voice of Customer Advisor under the reference number: *** , we will investigate and be in contact with you. ^NM