MV
Magdalena V
1 reviews | Active since Mar 2018
12 Nov 2021, 19:41
Terrible customer support
I purchased a Samsung tablet in July 2021 from Samsung through Takealot.com and the tablet came with a S-pen. Recently, about 4 months after purchase, the tip of the nib broke off and the rest of it is stuck inside the pen. I don’t have access to a Samsung store or any affiliate stores, so I e-mailed Samsung's support about a replacement.
Their response was to provide a link to the stylus catergory of their online store. No other assistance was given or suggested.
Great product, but very disappointing after-purchase support.
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Samsung South Africa's replyOfficial
12 Nov 2021, 21:44Good evening Magdalena ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply12 Nov 2021, 21:44
Official
Good evening Magdalena ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS