Terrible Customer Service With Damaged TV Replacement

I highly do not recommened buying anything from their e-store. This is because if the product you ordered is damaged, there will be a plethora of issues dealing with their customer service.

1. It takes 7-14 working days for you to get a replacement. This is unacceptable, as any other online service takes 2 days to collect, and then another day to receive the replacement. It took Samsung 2 days to collect the TV, and now it's been 3 working days/5 calendar days with no progress.

2. Their customer service is terrible, if they say they will call you back or send an email, they never do. There is also a lack of awarness between each department, as the customer care agent has no way of checking the progress, and they have to refer you to another department. This makes the whole call on average 15 minutes for you to get any information, and even then, you could be told pretty much nothing.

3. There are way better alternatives to the e store. The Digital Experience store in Joburgh fixed my brother's TV within an afternoon.

4. This is the 2nd time I am writing a review, as they are clearly not helpful via their call centers or whatsapp.

So please, use any other store, as the Samsung E-Store are terrible.