Terrible customer service & terrible seven series tv

I am utterly disappointed with my Samsung Seven Series 70-inch TV and the ********** customer service I’ve experienced. We purchased this television from Makro (Vanderbijlpark) in 2021, and since early 2023, it has been a constant source of frustration. After having it repaired under warranty, it has unfortunately succumbed to the same issue again—specifically, it will not switch on and is stuck in a loop.

During our attempts to resolve this problem, multiple electronics shops informed us that the Samsung Seven Series is notorious for these issues. This raises a serious question: how can Samsung continue to sell a product with such widespread problems? It honestly feels like they don’t care about their customers.

To make matters worse, this TV cost us R18,000, and now, just three years later, it is out of warranty. A technician evaluated the unit and claimed that the screen has failed, with a replacement costing a shocking R9,000. At that price, we might as well buy a brand-new television!

Moreover, the technician mentioned a R350 call-out fee, but we have yet to receive an invoice despite several requests. The service we received while trying to rectify this situation has been disgraceful.

As if that wasn't bad enough, we were offered a meager 10% discount on our next purchase, but only if we surrender our broken television in exchange! This is outrageous—how can anyone accept such an offer for a product we originally paid R18,000 for?

In summary, I am appalled by the quality of this product and the lack of support from Samsung. I expected much more from a company of this stature. I regret my purchase and would advise others to think twice before investing in Samsung products.