TERRIBLE CUSTOMER SERVICE- SERVICE DEPARTMENT

Our Samung TV was purchased 17 months ago from New World. The TV stopped projecting picture and sound. (Samsung guarentee is 24 months)

The fault was reported on the 10th March. After the slip from new world, the repairer only conducted the inspection the following week after several; calls were made to enquire when this would take place. The TV was assessed and we were told the screen needed to be repaired. On the 22nd March another call was made to enquire about progress where we told the screen was only ordered on the 18th March and would take three days. On 24 march we called once more only to be told the screen cannot be found and a refund can be issued. This was refused as the value of the TV wouldve dropped by now and we would not get the same TV at that price 17months later. The manager promised to call back to authorise a replacement as per guarentee and this was not fulfilled. Samsung has displaced TERRIBLE customer service in this regard. it is unacceptabel that a customer has to constantly do follow ups weeks after a fault was reported and still be left with NO positive service