kM
koketso M
1 reviews | Active since Jun 2016
30 Dec 2021, 05:13
Terrible customer service on aftersales
I bought a washing machine recently and it is making abnormal sounds. Each time I call for assistance the consultants are of no help, neither do they follow up on their commitments. At this point I am disappointed in the service I have received
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Replies (1)
Samsung South Africa's replyOfficial
30 Dec 2021, 07:36Good morning koketso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply30 Dec 2021, 07:36
Official
Good morning koketso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM