ZE
Zahra E
1 reviews | Active since Jan 2025
27 Jan 2025, 14:59
TERRIBLE CUSTOMER SERVICE FROM SAMSUNG
I’ve purchased a Samsung 13Kg washing machine from Makro less than 6 months ago and it has actively been giving me problems. Resulting in an excessive amount of water wastage and increased utility bills. The machine does not complete a load, it restarts in the middle of a session. We had lodged a complaint and a technician came out with the conclusion being it is a miss-balanced load. How can every load be a miss-balanced load. I am unable to wash towels in the machine. And no , I do not mix clothes with towels or bedding.
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Replies (3)
Samsung South Africa's replyOfficial
27 Jan 2025, 15:00Good day Zahra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply27 Jan 2025, 15:00
Official
Good day Zahra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's replyOfficial
27 Jan 2025, 15:00Good day, Zahra.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply27 Jan 2025, 15:00
Official
Good day, Zahra.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
ZE
Zahra E's updateReviewer Update
03 Feb 2025, 08:32What is the point of responding that the issue has been escalated and will be resolved when there has been no attempt to resolve the matter ?
ZE
Zahra E's update03 Feb 2025, 08:32
Reviewer Update
What is the point of responding that the issue has been escalated and will be resolved when there has been no attempt to resolve the matter ?