Terrible customer service from Samsung

I had purchased a new Samsung A55 in November 2024. The phone came with a promotional offer for a Samsung watch and a set of ear pods. On 27 November I received email notification from Samsung promotions that the claim was successful and that the gift would be delivered within 7 to 14 working days. On 20 December 2024 I received an email from Samsung advising that there is no stock available and that they are waiting for stock to arrive. I have sent numerous emails and called them numerous times and I have not received any feedback from them. I called again on 16 January to get an update and was again told that they were awaiting stock. I requested that they respond to my emails and that a manager call me back in order to discuss the matter. Again, NO feedback or responses from them. This is terrible customer service from an internationally renowned company. Samsung, Please respond and provide a solution.