KM
Kwakhanya M
1 reviews | Active since Jun 2020
09 Mar 2021, 08:45
Terrible customer service from Samsung
Ordered a cover, got it on the 5th of Feb. It was the wrong cover, I asked them to replace it and since then it's been the most awful experience ever. They keep escalating the issue, I honestly don't think they understand the word. Till today I don't have my replacement cover.
One of the worst experiences ever!
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Samsung South Africa's replyOfficial
09 Mar 2021, 08:46Good Day Kwakhanya,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Mar 2021, 08:46
Official
Good Day Kwakhanya,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM