Terrible customer service for disabled pensioner

After being sent to the Samsung Store in Somerset Mall this morning by Telkom Direct Somerset Mall I was very disgusted in the customer service. The guy in the shop didn't even attempt to sit up straight to assist or attempt to assist I should say. I need to have the info transfered from my A31 to my new A33 and Telkom did not have a Samsung guy instore. They refered me to the actual Samsung Store. Laying back in the chair the guy shouted to the other lady," is it R350.00 without whatsapp," and then just said it is R450.00 that I must pay for him to do the transfer to the A33. As a disabled pensioner this is a total ripoff as who can afford to pay R450.00 for a transfer that is supposed to be a free service offered on all cell phones nation wide. I returned to Telkom and there were 2 Samsung workers but they to refused to assist. I must pay R200.00 taxi to get to the mall and back home and yet nothing has been done as yet. My free gift I was supposed to have received from Damsung I never received neither. They see a senior citizen and then just take for granted this dilly old woman doesn't need to be treated as a human being lets treat her like a piece of ******* but lets take her money.