Terrible customer Service at Samsung Century City

Visited the Center on the 19th of October 2017 at 13:28. There are 4 counters but only 1 consultant working. Sit for 1 hours without any help or Notification after which went to the receptionist to try an understand where are the consultants. Receptionist was very helpful and said she would go and call them as they are supposed to be at their desks. When she entered the door to the offices i could hear laughter and chatting. I distinctly heard her explaining that the clients are getting upset for waiting and i heard comments like "they can wait", "we are also busy" etc. Pathetic service.