Terrible Customer Service and No Feedback.

My name is Terry Pillay and I have been referred to you by your call centre. I have a VERY URGENT complaint which I would like to share with you, with the hope of reaching an amicable solution. First some background of my complain: In March 2013 I purchased a Samsung Smart TV Model UA 60 8000 RXXA from Audio Vision at the Waterfront branch in Cape Town and paid R40 000.00 for it. After purchasing the TV I had been told that there was a two (2) year Warranty on the TV of which the documentation I have in my possession. In March/April 2014 I started experiencing problems with the TV in that it kept on going off on its own hence we had to keep rebooting the entire system. You can guess the aggravation and frustration suffered by my family. We addressed the situation with your call centre and your technicians advised that the Decoder or the HDMI cable might be faulty. I replaced the cable and I contacted Multi Choice who after much deliberation issued me with a brand new Decoder. This however did not solve the problem, we continuously contacted your call centre and were given various reasons as to what the problem could be. In January/February 2015 I called them again to have your t