TERRIBLE CUSTOMER SERVICE AND CANNOT DELIVER

The worse customer service consultants you could find honestly .... i called in to review my dispute with a ref number which was provided to me and a lady named Zama who did not want to mention her surname to me because of her rude manners !..actually took me in my face and made me look stupid after calling in to find out how far is the process from being paid out she just re-read the email which was sent to me last month already and i was doing a follow up on my ref number , i then asked to speak to a person higher than her and she told me to find out that information for myself how rude can u be .. i then proceeded to ask who do i ask she says she wouldnt know thats SAMSUNG SMART LIFE FOR U !