MG
Muhammed G
1 reviews | Active since Feb 2018
07 Oct 2020, 13:07
Terrible customer service
I am waiting almost 3 weeks from Samsung to sort my issue with loot.co.za and was promised 2 weeks ago it will be sorted but I have been sent pillar to post. Samsung will offer you best service but end of the day no service. They believe name is famous so anyone can buy so no after sale service required.
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Replies (2)MG
Muhammed G's updateReviewer Update
07 Oct 2020, 16:08I did forward my query to telus Samsung but no use. You called me and said that we are assigning the complaint manager (Tabanag) to my complaint but no use. Person called me once and slept after that. My reference number is with whole email from tellus.
Good day Muhammed,
Good day Muhammed,
Trust this mail finds you well
Our sincere apologies for the inconvenience caused.
Kindly be advised that a VOC was logged regarding your query. A senior member from our Voice of Customer complaints department will contact you regarding this matter.
Herewith the reference number: ***
MG
Muhammed G's update07 Oct 2020, 16:08
Reviewer Update
I did forward my query to telus Samsung but no use. You called me and said that we are assigning the complaint manager (Tabanag) to my complaint but no use. Person called me once and slept after that. My reference number is with whole email from tellus.
Good day Muhammed,
Good day Muhammed,
Trust this mail finds you well
Our sincere apologies for the inconvenience caused.
Kindly be advised that a VOC was logged regarding your query. A senior member from our Voice of Customer complaints department will contact you regarding this matter.
Herewith the reference number: ***
MG
Muhammed G's updateReviewer Update
07 Oct 2020, 16:08Good day Muhammed,
Trust this mail finds you well
Our sincere apologies for the inconvenience caused.
Kindly be advised that a VOC was logged regarding your query. A senior member from our Voice of Customer complaints department will contact you regarding this matter.
Herewith the reference number: ***
MG
Muhammed G's update07 Oct 2020, 16:08
Reviewer Update
Good day Muhammed,
Trust this mail finds you well
Our sincere apologies for the inconvenience caused.
Kindly be advised that a VOC was logged regarding your query. A senior member from our Voice of Customer complaints department will contact you regarding this matter.
Herewith the reference number: ***