Terrible Customer Service

<p>I am posting my complaint to Samsung SA due to th fact that Unitronics to not responde to any complaints on their page. https://www.hellopeter.com/unitronics </p> <p> </p> <p>I am highly dissapointed in your customer service as a company. When you purhcase a samsung device, you are told that you receive a free screen repair. At NO point are you told that this is not only for the front screen. I have now found out that becuase I had the back glass (which only cost R500) repaired last year, I now lose my free screen repair which I was eligible for.</p> <p> </p> <p>Now the problem I sit with is that, due to my phone dropping from waist height and your so-called gorilla glass shattered, I am now being quoted R4000 rand for a repair becuae my fixing of the back glass means my warrantee on the front screen is void?</p> <p> </p> <p>All of the products in my houshold are Samsung, TV, Sound Bar, Fridge, Microwave and so on. This is the last samsung product I will purchase. The customer service your brand at has at Unitronics Century City is shocking and this service is worse. </p> <p> </p> <p>I will never recomend a samsung device to anyone in future & am incredibly dissapointed in the service, warrantee, build quality of Samsung.</p>