1 reviews | Active since Nov 2013
Terrible Customer service
<p>I have looking for the Samsung Gear 2 R380 Charging Cradle Dock Charger in Gauteng with no success. Now I have moved to Cape Town but also the charger is nowhere to be found. </p> <p>I have phoned Samsung V&A Waterfront, as per an advise from Samsung online help but Samsung V&A Waterfront are distancing themselves from this. I was told that they will be able to order it for me but they are just lazy to order. This is the pathetic customer service practised by Samsung staff.</p> <p> </p> <p>Samsung should just stop producing items that they will fail to support when assistance is needed. Since I still have my watch and I lost my docking charger, what is it that I must do? Should I buy another watch that will come with a charger, so that I can have a charger? This customer service is nonsense.</p>
Good day Thamsanqa,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Thamsanqa,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
