NS
Nathan S
1 reviews | Active since Jun 2019
29 Jun 2019, 06:37
Terrible Customer service
The customer support lady could not even get the model number right. After much frustration I asked to speak with a team leader she then cut me off. I really wanted to give Samsung an opportunity to rectify a problem but due to the customer support person's inability this negative review has been published. Customer support my ****.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
29 Jun 2019, 07:06Good day Nathan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
Samsung South Africa's reply29 Jun 2019, 07:06
Official
Good day Nathan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
Samsung South Africa's replyOfficial
02 Jul 2019, 10:23Good day Nathan
Herewith your reference number.
***
Regards
Samsung^SL
Herewith your reference number.
***
Regards
Samsung^SL
Samsung South Africa's reply02 Jul 2019, 10:23
Official
Good day Nathan
Herewith your reference number.
***
Regards
Samsung^SL
Herewith your reference number.
***
Regards
Samsung^SL