TERRIBLE CUSTOMER SERVICE

Dear Samsung RSA

Your customer service is worse than Telkom and SARS!

Let me share my experience:

I bought a Note 8, and wanted to try the new Samsung Gear VR. So I went to Tygervalley Samsung store, and after a visit and 4 phone calls, each with its own promise to phone me back, I hear from Canal Walk that there is no stock, and the backorder is going to take very long.

I then contacted head office with a polite enquiry, and they refered me to Rosebank Samsung, who sent me a quote for the VR Gear and R350 Delivery, which I paid immediately. This was 17 April. I asked for the Tracking number immediately, but did not receive it.

After following up daily, and repeatedly asking for a tracking number, I finally found out on 27 April that the product had the incorrect address, and was now in Durban. (I'm in Stellenbosch). I then phoned and emailed everyone involved to try and help. Only one lady at Rosebank was helpful. I was promised on multiple occassions to be phoned back by head office (Deshini I think), to no avail, until she went on long weekend without resolving my issue. It would've taken ONE quick phone call or email for her to resolve.

So today, 30 April, Dawn Wing phoned me and asked if I can resolve the issue. I proceeded and paid the ****** delivery fee (again)... another R315.

This has been a very souring experience, and costly. I cannot for the life of me imagine that your South Korean owners will be happy about this kind of service.

I strongly recommend buying Samsung accessories from one of the many importers - YOU WILL GET YOUR PRODUCT SOONER!