Terrible customer service

I bought a Samsung fridge at Tafelburg store in February this year. The fridge stopped working on the 1st of October, logged a call with Samsung on the same day until today my fridge is not fixed and their senior consultant who handle Customer complaints was very rude and told me TM Electronics only have 1 technicians. Tm electronic also said they can’t send any other electrician to have a look at the fridge because Nick which claimed to have replaced a compressor and ice dispenser knows what he is doing, even though my fridge is still not working. This is the worse service l have ever experienced.