1 reviews | Active since Dec 2011
Terrible back up support all my S25Ultra issues remain unresolved
This is my 3rd review I'm writing. Samsung, Yvonne came back to me to assist in resolving my issues. Back and forth, back and forth so much wasted time and still my issues are not resolved. This S25 ultra has had one after another software issue. I still can't buy anything if the Samsung store and now the phone is suddenly using Gmail as my default email to respond on links and if I click on a contacts email. I was told that this is a software update and nothing can be done about it. My Samsung support What's app isn't working although my support chats with other companies are working just fine. I have reached out again to Yvonne twice neither she or any Samsung staff have come back to me. I am so disappointed in Samsungs service. You create luxury products and then have such poor support. SHAME ON YOU!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM