Terrible Appliances and lack of customer service

Samsung deserves a zero rating at this point.I bought a Samsung microwave from from game stores Greenacres on 14 May 2022. It started giving problems in June 2023 where the 30sec and start buttons would not work so I sent it back to the store where they booked it in for repairs with the manufacturer being Samsung. I waited for weeks on end probably over a month for them to get back to me.

The appliances worked for 3days and gave the same problem all over again. Had to send it back again where they booked it in with Samsung again.

I live far from the store so every time I send it to and from the store it would cost me over R200.

It went in for the third time and I told them that I want a refund and a replacement as this has been going on for over 6 month now. I have not had any joy as no one knew what the procedure should be sending me from pillar to post. Zodwa Thafeni was assisting me at the customer care counter, she would not let me speak directly to the Sumsang consultant. Asked for her manager JP Classen who is supposedly the store manager and he blatantly told me to my face that we can back and forth as long as I wanted but nothing would happen as they need to send it for repairs again (3rd time now) My question was who would be making the call to call it quits on the repairs because according to me they have been defeated already.

I'm the one feeling the inconvenience as I have been without a working microwave for over 6months now. While they go home to press a button and warm their food. My kids are home for holidays we still dont have a microwave, its Christmas time and I am out of pocket cause of this up and down.

The final word was they will call me(no specific time or date)

Spoke to Shelton Ngwenya and Andile at the Samsung call center who advised that they have escalated the call.

At this point my expectation is for someone to efficiently find an alternative to replace this item or reimburse me in order to salvage this situation. Otherwise as of now I am highly disgusted, disappointed and defeated at the lack of customer service I have received from Game Store and Samsung the manufacturer.

I urgently need a resolution to put this issue to bed.

I would appreciate it if at this point I can be afforded some consideration as a customer.

Regards