Terrible and unprofessional experience from Samsung Mall of Africa

I took my phone in for repairs (to replace the LCD screen) at Samsung Mall Of Africa/Hirsch’s repair Centre. I was requested to make the full payment upfront in order for the parts to be ordered and was guaranteed that my phone will be ready for collection within 4 working days. The LCD screen was ordered but apparently faulty from the Samsung factory so they had to order a new one which was going to take another 2 weeks. I was not going to wait for an additional 2 weeks so I requested for a refund. I was told the money will reflect in my account within 2 days, it’s been a week now and I still don’t have my refund, the store manager Mario has been coming up with multiple excuses as to how the money has still not been processed from their side, now I am inconvenienced because of their incompetence; the driving back and forth to the store, the multiple calls I have to make to follow up and still no indication as to when I will receive my refund.

Who implements a process that you can’t deliver on then put someone who can’t make decisions in charge of your operations… 😡😡

Terrible service and experience overall, I wouldn’t recommend anyone to use their services😡