Terrible and ********* buy & get products

<p>Hi. I bpought a fridge last year and it qualified for free flights or accommdation. I then sent through all the necessary documents to get my pin code to use in the year of 2017 for flights which i have selected. I spoke to a consultant Yusuf and because he was assisting me with my redemption, he advised me i can use it anytime in 2017. This was in fact recorded over the phone which i have the voice recording if i might add. I call Kulula to book the flights for my honmeymoon and they cant help me because it needs to be made 4 weeks prior to departure... really? I spoke to Carli and Michael and advised them what i've been told but for some reason no one seems to be giving me answers and when i asked for their recording all i was given is that they cant send clients call recordinging and i must wait 48 hours for a response. I want a manger to call me ASAP- to sort this **** situation out that you have made for yourselves and not you giving me attitude. A manager or someone higher best call me. My solution to this terrible experience, unsatisfied client and disappointed in the customer service, well is PATHETIC!!!</p>