Terrible Aftersales and Returns Service

I have to report that the delivery of my Samsung Fridge was a terrible experience.

I was so excited to receive delivery of my new Samsung Fridge but the delivery experience was terrible and after sales service was terrible.

Firstly, the delivery was late. I was informed that it would be delivered before 11:00. The delivery only arrived at 13:30. I had to cancel my afternoon plans as I was not sure when the fridge was coming. After that, I had to beg the delivery team to move the fridge to my unit. They were just going to drop it and leave it right there in the parking area. After it was left at my front door, I had to now call upon the help my elderly father in law to bring it into the house. The fridge weighs over 100kgs and I could see it put a very big strain on him. He could have been seriously injured. The problems don't end there, after everything that happened, and having to unbox the fridge myself, the fridge door was found to have a scratch and dent on it.

The new fridge is a big investment. I was expecting a professional service from Samsung. that is, to perform a complete delivery of the item. I am extremely dissatisfied with the service I have received from the Samsung store.

It has been more than a month since I initially logged my complaint. It is still not resolved. Every time I follow up, I get an automatic reply of "the issue has been escalated". The purchase went through without any hassles. This kind of after sales services from such a big international company is unacceptable.