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Sam T
1 reviews | Active since Mar 2021
05 Oct 2021, 11:56
Terrible after sales service when it comes to promotions, still waiting almost a year later.
I purchased a Samsung Note 20 in December 2020, and went through the promotion process for a Samsung TV. I gave our TV licence number, then was told it had to be in my name, so I opened a whole new TV licence just in my name for this purpose. To date I have escalated, had a number of calls to say it has been escalated, will be delivered, that they needed a large amount of deliveries to deliver in my area (I like in a main busy residential suburb in Durban) and ******* after *******. I am SO incredibly disappointed in the after sales service, I would even be happy to take another item but I think it is very unfair that a number of people were promised something and it is not being delivered. I am leaving the country in a few weeks and need this finalised.
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
05 Oct 2021, 11:58Good day Sam ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply05 Oct 2021, 11:58
Official
Good day Sam ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
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Sam T's updateReviewer Update
05 Oct 2021, 13:44Thanks for this, but it is already logged with them, your CEO Escalations team and I am still getting no responses. How am I going to know that someone will actually do something this time.
I will happily change this review if this situation is finalised.
I will happily change this review if this situation is finalised.
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Sam T's update05 Oct 2021, 13:44
Reviewer Update
Thanks for this, but it is already logged with them, your CEO Escalations team and I am still getting no responses. How am I going to know that someone will actually do something this time.
I will happily change this review if this situation is finalised.
I will happily change this review if this situation is finalised.
Samsung South Africa's replyOfficial
05 Oct 2021, 19:51Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply05 Oct 2021, 19:51
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
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Sam T's updateReviewer Update
07 Oct 2021, 07:56Update: Vaughan from Samsung has contacted me and advised that the TV has been approved for dispatch and will reach me within 7-15 working days. He was very helpful and I will update further once I have had more contact and delivery.
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Sam T's update07 Oct 2021, 07:56
Reviewer Update
Update: Vaughan from Samsung has contacted me and advised that the TV has been approved for dispatch and will reach me within 7-15 working days. He was very helpful and I will update further once I have had more contact and delivery.
Samsung South Africa's replyOfficial
07 Oct 2021, 11:53We are happy to hear about the service Vaughn has provided to you and we will share your feedback with him. Please let us know once you have received your package. ^NM
Samsung South Africa's reply07 Oct 2021, 11:53
Official
We are happy to hear about the service Vaughn has provided to you and we will share your feedback with him. Please let us know once you have received your package. ^NM
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Sam T's updateReviewer Update
24 Nov 2021, 07:09I am happy to confirm that I have finally received my promotional TV on Monday this week, I havent yet opened it but there is box in my house that says Samsung on it :)
Thank you for assisting with this.
Thank you for assisting with this.
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Sam T's update24 Nov 2021, 07:09
Reviewer Update
I am happy to confirm that I have finally received my promotional TV on Monday this week, I havent yet opened it but there is box in my house that says Samsung on it :)
Thank you for assisting with this.
Thank you for assisting with this.