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navashni C
1 reviews | Active since Aug 2011
31 May 2024, 19:24
Terrible after sales service
I purchased a Samsung top loader washing machine 19kg from the online store in December 2023. 4 months later it stops working. The Samsung technicians that came out to check it said the PC board was faulty. I logged the fault on the 2nd of May 2024 after Samsung promised an exchange or refund. I opted for the refund. It's almost a month later and I'm still sitting with the broken machine and no refund.
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Samsung South Africa's replyOfficial
31 May 2024, 19:25Good day Navashni
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply31 May 2024, 19:25
Official
Good day Navashni
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM