Terrible after sales service and customer care

I returned my S3 Gear frontier to Incredible connection for repairs under warranty.It took Samsung a week just to collect the watch for repairs and then only to receive it back in a worst state than before,not only not working working properly it was also damaged and my serial number was missing and my watch was in a as new condition when it was handed in only the heart rate monitor was not functioning properly.I wonder if it was my watch they returned?I returned it again and same story took a week again to collect the watch and to to date I still haven't got it back.I have reported it to customer care with Reference No ********** 236 but there service is just as bad...YOU LEAVE MESSAGES AS YOU ARE TOLD THE ONE WORKING WITH YOUR COMPLAINT IS ON LUNCH AND YOU DON'T GET CALLED BAC**** I am a person who participates in sport that is why I bought the watch.I have have had to in the mean time lay out money for a Fit 2 Pro so I can at least have something to use in the mean time.If I did not have faith in the Samsung products I would really have considered another brand.I am leaving on Holiday on Wed the 19th Dec and I asked your customer care so nicely I would like to have my watch back by then but it seems that is not going to happen. REALLY TERRIBLE AFTER SALES SERVICE!!!!!