Terrible after-sales service

<p>I had a top of the range printer in my office. It was efficient with its various functions and kept our admin running very smoothly. A rep from samsung/ samcom came to me with a deal which at the time seemed worthwhile since I would have been getting major savings on the phone bill & printer. The new machines were installed in October last year but there have been endless problems and now no one from Samsung will even return my calls. Our phone lines & Internet are down regularly. The printer is very slow & useless. I am fed up and disappointed. I need someone at Samsung to sort this out immediately or I am taking legal action.</p>