Terrible after sales service

<p>It seems like the second you are out of warranty Samsung doesn't care that you actually purchased their product. My dishwasher's rack started rusting (terrible for a machine that works with water!) and bacause I'm out of warranty, they couldn't help me. After kicking up a fuss as I think this is a manufacturing fault, I was asked by Ramona to send through docs, pics, expanations and to jump through hoops. The conclution that was made by their "highly experienced technical team" was that it was grime build up...You see, build up would suggest something became bigger, larger or increased...in my case half of the rack was rusted away. As Samsung didn't want to sell me a rack or wanted to deal with me (a customer) anymore, I was given a short list of numbers to phone. The one company after the other quoted me astronomical prices, almost a third of a new machine. Onald's (I think) ********** quoted me on 11 March 06 R465 but they did not have stock. I placed an order with Amy and she said she would let me know when stock arrived. After a month I phoned to hear if stock arrived and I was rudely told that they WILL NOT forget about me, stock from overseas takes long and she will phone me. On 5 July 16 I came to the conclusion that Amy did, infact, forget about me. I phoned and guess what...not me or my order or my phonecall could be traced...like I never ordered. So Amy quoted me again, but this time it was R929!! Double!! I spoke to her supervisor Cecilia, who just passed the buck and threw Amy under the bus saying she was new there and made mistakes. Ok, so now I am expected to pay for someone elses mistakes! After seeing numerous complaints about this company on Hello Peter I thought WHY DO SAMSUNG HAVE THESE PEOPLE AS SUPPLIERS??? THEY ARE USELESS! Needless to say, I will NEVER purchase another Samsung product ever again. The hassle is just not worth it.</p>