Terrible.

I bought a 58 inch tv in mid November from Makro. In early January the tv started turning on and then turning off straight away again and repeating this process until it is unplugged it from the wall. I lodged complaint with Makro on Saturday January 9. On Friday 22 January I was told by your service company that my tv had been approved for exchange. I could then either take it back to Makro or wait for your customer team to contact me to swap the tv for a new one that works. Upon taking it back to Makro immediately, as I had already been without a tv for 2 weeks, I was informed that the approval was only the start of the process and it would take a further 7 to 14 days for my tv to be replaced as that is the Samsung way. In total this will mean I am without a tv for a month when it was not even 2 months old in the first place!!! Your service level has been nothing short of disgusting and I am actively dissuading people from ever purchasing your products where possible due to the terrible experience.

Simply pathetic!