Telkom still did not contact me.

I am still waiting for Telkom to contact me!!!<br> <br> I am aware that we only brought the 2 Samsung Note 4 back on day 8. Since we could only use our phones after we had to go to a different 8ta for assistance and could only use it for 2 days due to imcomplete and wrong service( from 8ta Cape Gate and no one answered our calls when we discovered the fault on day 5 on our holiday away, we would expect that 8ta would oversee this one day as we had to oversee constant bad service. We could only port our numbers on day 2 at 8ta Mosselbay. This whole prosess took until day 3. Day 4-5 we could use our phones( this was when we discovered the fault on the phone) but due to wrong sim cards provided we could only use it for these days. Day 6 we struggled again, called 8ta Cape Gate as well as the call centre who could not assist. Day 7 was my birthday, 19 December. Early on day 8 we arrived at 8ta Cape Gate who provided us with the correct simcards.During this month and a half period the phone was used for 2 days. Can you please allow for me to receive a new phone as I don't wont a brand new phone of R499 per month that already has been 'fixed\ or Telkom allow me to cancel the contract