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veronica S
1 reviews | Active since Nov 2012
24 Feb 2024, 06:48
Telkom and Samsung phone
at this point im no longer sure if it @SamsungMobileSA phone or @TelkomZA sold me a damaged me.when this phone was fixed in less than 6months after receiving it.Jan24 got again from repairs same problem n worse had to pay excess fee, R800.Yesterday my phone just went off again. In less than month the phone is dead after repairs.
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Replies (2)
Samsung South Africa's replyOfficial
24 Feb 2024, 07:41Good day Veronica
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply24 Feb 2024, 07:41
Official
Good day Veronica
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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veronica S's updateReviewer Update
24 Feb 2024, 08:46 at this point I think I want a new phone not to be repaired because this phone keeps failing me
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veronica S's update24 Feb 2024, 08:46
Reviewer Update
at this point I think I want a new phone not to be repaired because this phone keeps failing me