Television not delivered after 5 months of claim

I am absolutely disguised by the lack of service by Samsung South Africa . I got a new phone from Vodacom last year and was told that I could claim a 32" TV on the Samsung store. I did so on the 04/10/2020 . I then received an order acknowledgment after I contacted them on the 06/11/2020 . I have since contacted them numerous times via their live chat interface. Service by the consultants was professional, everyone apparently escalated my issue. I am in a live chat as I am typing this, and thus far, the issue has still not been resolved and I have not yet received my TV or the other product that I claimed. Please have someone contact me with regards to this as this is very very poor. I have been an avid Samsung user for many years, but because of this lack of service delivery , I might just change....