Taking longer to diagnose a microwave, than a car

<p>Just want to exclaim the frustration that we have been experiencing with Samsung South Africa and PMC Electronics. We have a faulty microwave (still under warranty) and we have taken it to PMC Electronics for the second time now. They are the closest representatives of Samsung to us and they are utterly USELESS!! I have never experienced such rude, pathetic service before. Escalating these issues to Samsung does not make a difference either. I would like for someone to explain to me, how it can possibly take TWO WEEKS to find the issue on a microwave? Cars get fixed faster than this.</p> <p>Samsung, your products might be good, but your aftersales and customer service is a JOKE. This will in all honesty be the biggest reason why I will never buy one of your products again. Having PMC as one of the representatives for your products makes it even worse. Just go and look at the customer feedback on their facebook/hello peter page, honestly, is this fine to give your client this service??? Pathetic.</p> <p> </p> <p>It is really frustrating that you have Pmc as your representatives and even more frustrating that escalation to you does not make a difference at all. </p>