1 reviews | Active since Oct 2016
Take note: Samsung S7 Edge Repair Quote...What a Joke!
<p>My new Samsung S7 Edge is now officially broken because of the battery that just randomly started swelling up, causing the phone to come apart at the back & damaging the screen too. And from what I have seen, I decided to prevent a serious injury such as 3rd degree burns caused by my faulty Samasung device so I sent it for repairs & just take a look at what they charge me: Not on Samsung, Not on...</p>
Hi Nathan
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Nathan
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Thank you for the reply.
I am waiting to hear from your senior customer service executive & will also update my post once I receive more information.
Thank you for the reply.
I am waiting to hear from your senior customer service executive & will also update my post once I receive more information.
It's been over two weeks since I received an automated message from Samsung South Africa & still nothing has been done from their side to assist me with my broken S7 Edge that was caused by THEIR FAULTY BATTERY, and I am well aware that it is supossedly only the Note 7 that had this MASSIVE problem, it is in fact the S7 range also (if you ask me, they don't want the public to know about it as this would cost them WAY too much to rectify...) What a shame, I honestly feel **********.
It's been over two weeks since I received an automated message from Samsung South Africa & still nothing has been done from their side to assist me with my broken S7 Edge that was caused by THEIR FAULTY BATTERY, and I am well aware that it is supossedly only the Note 7 that had this MASSIVE problem, it is in fact the S7 range also (if you ask me, they don't want the public to know about it as this would cost them WAY too much to rectify...) What a shame, I honestly feel **********.