Tablet repair - no feedback for 2.5 months

<p>I handed in my Galaxy Note Pro 12" for (out of warrantee) repairs at the Sandton City Samsung store in early December 2016. I got a call later with a quote saying that it just needed a new battery, and that nothing else was wrong with it. I accepted the quote and collected and paid for the repair on 2016/12/12, after briefly testing it. When I got home, I realised it will no longer charge, and the home button wasn’t working. Neither of these issues occurred before the battery started failing, and only started after the repair.</p> <p> </p> <p>I took it back to the store on 2016/12/13 and to this day, two and a half month later, have not received any feedback despite regular visits. Recently the store representative started telling me I need to go the workshop myself to follow up. The repair was outsourced to MM All Electronics in Rivonia.</p> <p> </p> <p>Frankly I couldn’t care less who Samsung outsources the repairs to, I’m not going to drive around to do their job. The store takes no accountability for the repair whatsoever, even though I’ve handed the tablet in with them, and already paid them for the incorrectly quoted battery repair. Every time I go there, I’m told they will phone again, but they never give me updated feedback. I’ve tried calling the workshop number myself, but it always rings for a short while, followed by a message that the person is not available.</p> <p> </p> <p>What am I supposed to do?</p>