1 reviews | Active since Jun 2015
Tablet not deliver at stipulated time
I bought a Samsung phone from Vodacom and, I was supposed to receive a Table from Samsung South Africa according to the email sent on 31 January stating that i will received the delivery within 4 and 5 days. today is the 7th day that I haven't received my tablet, and no one has contacted me inform of any delays. according to the below email, it was meant to be delivered in 4 to 5. I have made numerous phone calls and with no positive feedback for my delivery. This morning I phone again the lady I was talking to told to wait another 7 days which is utter nonsense. No one from Samsung or Vodacom has at least contacted me. To inform me of any delays.
Please see email below sent on the 31 of January 2022:
Hi Loretta Chauke
Congratulations! (***)
Your claim has been successful. We will submit your information to our delivery partner to arrange a suitable time for delivery.
Your gift will be delivered in the next 4 to 5 working days.
If you have any queries please contact us on *** or email us at ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Which is not good enough, I need my tablet delivered today by close of business
Which is not good enough, I need my tablet delivered today by close of business