AS
Allen S
1 reviews | Active since Nov 2014
23 Mar 2023, 10:06
Tablet not
I took out a new contract specifically to take part in the S23 launch promotion whereby you get a storage upgrade and tablet. It has been almost 3 weeks now and I have yet to receive communication on getting my tablet delivered. I followed the process to claim on Samsung Members as specified by the MTN representative but I'm not getting a response from Samsung despite several emails.
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Replies (3)
Samsung South Africa's replyOfficial
23 Mar 2023, 10:08Good day Allen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Mar 2023, 10:08
Official
Good day Allen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
AS
Allen S's updateReviewer Update
23 Mar 2023, 10:10I can't edit the review, it needs to read "Tablet not received"
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Allen S's update23 Mar 2023, 10:10
Reviewer Update
I can't edit the review, it needs to read "Tablet not received"
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Allen S's updateReviewer Update
23 Mar 2023, 14:07Thank you. Will wait to hear from them.
AS
Allen S's update23 Mar 2023, 14:07
Reviewer Update
Thank you. Will wait to hear from them.