MW
Michelle W

1 reviews | Active since Nov 2016

01 Nov 2016, 17:09

Tab 3 Samsung Rewards

<p>So I purchased a S7 Edge over the weekend at Samsung Canal Walk with the major selling point being that I will get a free Tab 3 lite with the Purchase of my S7 Edge. The people in the Samsung store said that I should just email my Invoice through to the Samsung Rewards and they will contact me asap to arrange delivery for my Tab. After various emails to the Rewards team, no one has come back to me and all that they told me when I phoned customer service is "we don't know what you are talking about" and there is no such promotion. The Samsung store in Canal Walk advertises this as a free gift when you buy the S7 or S7 Edge but it is false advertising because there is no way that you can get your free Tab 3 lite. Yhis is unacceptable</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Nov 2016, 08:24
Official

Good day Michelle,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA