SWELLING BATTERY CRACKS PHONE OPEN IN HALF
SAMSUNG S7 EDGE; STARTED HEATING UP WHEN BEING CHARGED; STOPPED CHARGING ALTOGETHER. I LEFT THE COUNTRY AND ON MY RETURN THE BATTERY HAD SWELLED UP CAUSING THE PHONE TO CRACK INTO 2. I TOOK THE PHONE TO REPAIR CENTRE AND THEY HAVE SENT ME A QUOTE OF 4.8. WHY AM I PAYING FOR A PRODUCT THAT SELF DESTRUCTED????????
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Samsung South Africa's replyOfficial
05 Oct 2017, 16:49Dear Asanda,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Samsung South Africa's reply05 Oct 2017, 16:49
Official
Dear Asanda,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
's updateReviewer Update
11 Oct 2017, 20:37I'M STILL WAITING FOR THE SENIOR EXECUTIVE TO CONTACT ME; ITS BEEN HOW MANY DAYS NOW AND HOW LONG AM I SUPPOSED TO WAIT AND WHAT DO YOU THINK I'M USING IN THE MEANTIME?
's update11 Oct 2017, 20:37
Reviewer Update
I'M STILL WAITING FOR THE SENIOR EXECUTIVE TO CONTACT ME; ITS BEEN HOW MANY DAYS NOW AND HOW LONG AM I SUPPOSED TO WAIT AND WHAT DO YOU THINK I'M USING IN THE MEANTIME?