LC
Luyanda C

1 reviews | Active since Jun 2012

18 Aug 2015, 09:56

Swelling battery

Hello Peter, <br> <br> Earlier this year (Feb-March) I purchased a Samsung Trend Plus cellphone, MODEL: GT-S7580. <br> Ever since I had been having issues with the battery life, it has never for one full day, regardless of the fact that I use the phone or not. Recently the situation has deteriorated, the battery is swollen and it literally gets flat in less than two hours after being fully charged. Once it hits 60% it literally counts down to low battery then shuts down within 5 minutes. <br> <br> I would like to know what can I do to get help as I believe the phone is still under warranty. I purchased it at Foschini stores in Maponya Mall Soweto, it was a cash purchase. I still have all the paper work, receipts and all. <br> <br> Thanks, <br> Luyanda

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Aug 2015, 14:18
Official
Hello Looh_ander,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Kind regards
Samsung SA