CH
Charl H

1 reviews | Active since Sept 2017

08 Sept 2017, 11:03

Supposedly "premium" cellphone Samsung S7 Edge

After having a bad experience with my LG G4 I decided to go back to a "trusted" brand and decided to buy a Samsung Note 5. From day one the battery drained without even using the phone. After going to a Samsung store where I received poor service and after they finishing debating who will be assisting me the technician installed a fresh copy of android. Thinking the problem is now sorted out I head home just to find out that the battery is still draining at a alarming rate and the cellphone only goes a few hours on a full charge.

After eventually returning the Note 5 I decided to give Samsung another try. I mean what is the chances of buying two defective phones in a row. After deciding to go with a Samsung S7 EDGE I was happy with the phone for quite some time. Fast forward 8 month's and this supposedly "premium" cellphone decides to switch off and refuses to switch on again. After taking it to the Samsung Brand Store where I waiting about 4 day's for a quotation they decided to quote me on replacing the battery, screen and main board which is basically all of the internals of the phone leaving me to believe that they couldn't find the cause of the problem.

The repairs of fixing the phone cost more than what it actually costs to purchase a new one in the stores. I think iPhone will be a better bet this time around seeing as Samsung is just to unreliable!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Sept 2017, 08:24
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***. A senior customer service executive will contact you with further advise on this matter.

Regards SamsungSA