Support is not up to par

So disappointed in samsung My tv was updated online by it self and now some of the apps dont download any more. Spoke to 3 people online to fix the problem and not one of them could help me and then i was informed that some one will phone me and that never happened. I then contacted samsung support and got a person to log into my tv to fix the problem. He could also not fix it, and now they want to sent out a support tech to my house during Covid but only the call out fee is R650. I feel that how do one pay this and what needs to be done to the TV and it is there software that updated. Now you have to pay all this money and they were the curse of the problem to begin with. Unexpectable. I will not recement anyone to get a samsung product because the support is not up to par.