Super disappointed

Item: Samsung South Africa
Rating: 1
Author: Melinda E

Super super unhappy client…. Samsung please call me with a solution please. I ONLY believe in Samsung and ONLY purchase Samsung….. well I don’t know if I will ever buy this product again if Samsung does not come with a solution

I spend R20 000 on a Samsung SMART TV at Clearwater Samsung bought it with the features it was advertised with, now all of the sudden I can no longer wat h DSTV as they decided to remove it from specific models

This is not fear I’m also in sales and I can’t sell my client something and after a few years teke features away the client paid for

Please come back to me who will replace my TV

We saved months for this TV and this is the disappointment we received to think we buy a reliable brand

I can’t accept sorry for the inconvenience, please assist with a replacement or voucher I can replace my TV with the features I paid for

Melinda ***

Helpful (0)

Replies (1)

Samsung South Africa's replyOfficial

09 Nov 2022, 07:54

Good day, Melinda,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply09 Nov 2022, 07:54

Official