AL
Amber L
1 reviews | Active since Mar 2022
25 Mar 2022, 17:40
Super bad service.
I upgraded to Samsung s21 FE 5G on 01/02/2022 and registered for the free tablet in-store at vodacom. I waited 2 weeks and then decided to follow up. Samsung promo staff said I should wait for an sms from a courier, so I waited another 2 weeks and phoned again and again, same story. It has been 2 months already. This is disgusting.
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Samsung South Africa's replyOfficial
26 Mar 2022, 08:24Good morning, Amber,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply26 Mar 2022, 08:24
Official
Good morning, Amber,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM