GK
Gehradt K
1 reviews | Active since Nov 2020
06 Nov 2020, 14:14
Super bad Customer service from Samsung Menlyn store
Super bad service. I was planning on purchasing two Qled TVs and I got little to no assistance the sales lady was busy talking to me and just started to ignore me to go assist other clients? Everyone in the store seems useless as no one can help.
I will never go back to the Menlyn store.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
06 Nov 2020, 15:45Good Day Gehradt,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's reply06 Nov 2020, 15:45
Official
Good Day Gehradt,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's replyOfficial
07 Nov 2020, 11:02Good Morning Gehradt, we are very sorry to hear about your unfortunate experience. Your concern was not handled properly, we will address the issue.
To help you get assistance quicker and in a more efficient way, do you perhaps have a specific QLED models that you looking at?
We can help you compare models by specs and features that matter to you. ^NM
To help you get assistance quicker and in a more efficient way, do you perhaps have a specific QLED models that you looking at?
We can help you compare models by specs and features that matter to you. ^NM
Samsung South Africa's reply07 Nov 2020, 11:02
Official
Good Morning Gehradt, we are very sorry to hear about your unfortunate experience. Your concern was not handled properly, we will address the issue.
To help you get assistance quicker and in a more efficient way, do you perhaps have a specific QLED models that you looking at?
We can help you compare models by specs and features that matter to you. ^NM
To help you get assistance quicker and in a more efficient way, do you perhaps have a specific QLED models that you looking at?
We can help you compare models by specs and features that matter to you. ^NM
GK
Gehradt K's updateReviewer Update
07 Nov 2020, 12:15Hi, Thank you for the reply, but I went online and bought both from TakeAlot.
GK
Gehradt K's update07 Nov 2020, 12:15
Reviewer Update
Hi, Thank you for the reply, but I went online and bought both from TakeAlot.
Samsung South Africa's replyOfficial
09 Nov 2020, 11:15Thank you for sharing your feedback Gehradt.
We greatly appreciate your continued support .
Should you need any help, please do not hesitate to contact us , and we will be very happy to assist you.
Kind Regards,
SamsungZA
NM
We greatly appreciate your continued support .
Should you need any help, please do not hesitate to contact us , and we will be very happy to assist you.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply09 Nov 2020, 11:15
Official
Thank you for sharing your feedback Gehradt.
We greatly appreciate your continued support .
Should you need any help, please do not hesitate to contact us , and we will be very happy to assist you.
Kind Regards,
SamsungZA
NM
We greatly appreciate your continued support .
Should you need any help, please do not hesitate to contact us , and we will be very happy to assist you.
Kind Regards,
SamsungZA
NM