GM
Gogi M

1 reviews | Active since May 2016

28 Jun 2017, 15:06

Sunsung S7 Edge a ****py phone

<p>I upgrade my phone last year in october last year to a Sumsung S7 Edge. Everything was fine for 6 months after that it would just go blank and freeze. I always do the trouble shooting advise. now 2 days ago it went blank I tried to do the trouble shooting and it did not help. I made samsung aware of the problem and I was told to take the phone in at any of their stores. I then reply to advise them that there is no Samsung store in Rustenburg. Since then no reply has been send to me. I called MTN and they told me if I bring it to them they will have to charge me for fixing it. It is upsetting that Samsung know that this phone has problems yet they dont want to do anything about it.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jun 2017, 15:17
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA