JC
Julian C
1 reviews | Active since Sept 2010
22 Jul 2023, 14:47
****sung Marketing Trick
Don't believe the adverts telling you that you can get free earbuds if you buy an A34 5G handset and Galaxy watch 4. It has all the trademarks of a ****. They don't give them to you in-store, as with the handset and watch (that should have been a warning sign). You have to 'redeem' on the Samsung Members app on the phone, and they will deliver them... yeah, right. I bought 2 A34's, with 2 watches, and tried the redemption thing. There is a complicated maze, filled with hurdles and hoops to jump through, making it near impossible to complete. I've been navigating this maze for over a month. Enough!
I think the theory is, if we make it difficult enough, people will just give up, and we can save on stock. Admittedly, a clever marketing strategy to get people in-store to buy the 'package', though.
****sung, you just lost a long-term loyal customer with your nonsense.
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Replies (2)
Samsung South Africa's replyOfficial
24 Jul 2023, 07:35Good day Julian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply24 Jul 2023, 07:35
Official
Good day Julian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
JC
Julian C's updateReviewer Update
14 Aug 2023, 12:55What a debacle!
I ended up taking a call with Hugh from Samsung, and Motlatsi from Isonxperiences, and we agreed I'd send an email, attaching a photo of both phones, both watches, and documentation received from Vodacom, to effect the redemption, which I did the same day.
I then received an email, saying my claim was successful.
Sadly, that was only for one set of earbuds.
Clearly, my original complaint wasn't read or understood. Neither was the photograph, showing two phones (opened to the 'about' page), two watches, and two till slips.
I just spoke to some chap, when I was querying when to expect the buds, and asked if they're sending both sets at once, only to find out that only one set is being redeemed, and the promotion is ending tomorrow, so basically, nothing can be done!
The banner has been removed from the Sam'stung' Members app, so it can't even be processed over the phone.
Samsung, this is disgraceful.
The cheapest item in the deal, is the one you don't give out in-store, and you've just bungled it, from start to finish.
Loadshedding just killed my microwave. Would you care to guess which brand I won't be replacing it with this time?
Sad, really. My fridge, TV, aircon, dead nuke, phones, watches, 3D bluray player... all Samsung.
But as the saying goes:
"Fool me once, shame on me. Fool me twice... " .That just isn't going to happen.
I ended up taking a call with Hugh from Samsung, and Motlatsi from Isonxperiences, and we agreed I'd send an email, attaching a photo of both phones, both watches, and documentation received from Vodacom, to effect the redemption, which I did the same day.
I then received an email, saying my claim was successful.
Sadly, that was only for one set of earbuds.
Clearly, my original complaint wasn't read or understood. Neither was the photograph, showing two phones (opened to the 'about' page), two watches, and two till slips.
I just spoke to some chap, when I was querying when to expect the buds, and asked if they're sending both sets at once, only to find out that only one set is being redeemed, and the promotion is ending tomorrow, so basically, nothing can be done!
The banner has been removed from the Sam'stung' Members app, so it can't even be processed over the phone.
Samsung, this is disgraceful.
The cheapest item in the deal, is the one you don't give out in-store, and you've just bungled it, from start to finish.
Loadshedding just killed my microwave. Would you care to guess which brand I won't be replacing it with this time?
Sad, really. My fridge, TV, aircon, dead nuke, phones, watches, 3D bluray player... all Samsung.
But as the saying goes:
"Fool me once, shame on me. Fool me twice... " .That just isn't going to happen.
JC
Julian C's update14 Aug 2023, 12:55
Reviewer Update
What a debacle!
I ended up taking a call with Hugh from Samsung, and Motlatsi from Isonxperiences, and we agreed I'd send an email, attaching a photo of both phones, both watches, and documentation received from Vodacom, to effect the redemption, which I did the same day.
I then received an email, saying my claim was successful.
Sadly, that was only for one set of earbuds.
Clearly, my original complaint wasn't read or understood. Neither was the photograph, showing two phones (opened to the 'about' page), two watches, and two till slips.
I just spoke to some chap, when I was querying when to expect the buds, and asked if they're sending both sets at once, only to find out that only one set is being redeemed, and the promotion is ending tomorrow, so basically, nothing can be done!
The banner has been removed from the Sam'stung' Members app, so it can't even be processed over the phone.
Samsung, this is disgraceful.
The cheapest item in the deal, is the one you don't give out in-store, and you've just bungled it, from start to finish.
Loadshedding just killed my microwave. Would you care to guess which brand I won't be replacing it with this time?
Sad, really. My fridge, TV, aircon, dead nuke, phones, watches, 3D bluray player... all Samsung.
But as the saying goes:
"Fool me once, shame on me. Fool me twice... " .That just isn't going to happen.
I ended up taking a call with Hugh from Samsung, and Motlatsi from Isonxperiences, and we agreed I'd send an email, attaching a photo of both phones, both watches, and documentation received from Vodacom, to effect the redemption, which I did the same day.
I then received an email, saying my claim was successful.
Sadly, that was only for one set of earbuds.
Clearly, my original complaint wasn't read or understood. Neither was the photograph, showing two phones (opened to the 'about' page), two watches, and two till slips.
I just spoke to some chap, when I was querying when to expect the buds, and asked if they're sending both sets at once, only to find out that only one set is being redeemed, and the promotion is ending tomorrow, so basically, nothing can be done!
The banner has been removed from the Sam'stung' Members app, so it can't even be processed over the phone.
Samsung, this is disgraceful.
The cheapest item in the deal, is the one you don't give out in-store, and you've just bungled it, from start to finish.
Loadshedding just killed my microwave. Would you care to guess which brand I won't be replacing it with this time?
Sad, really. My fridge, TV, aircon, dead nuke, phones, watches, 3D bluray player... all Samsung.
But as the saying goes:
"Fool me once, shame on me. Fool me twice... " .That just isn't going to happen.