SG
Susan G
1 reviews | Active since Sept 2024
13 Sept 2024, 07:59
Sumsung Z Flip Screen crash
We bought 2 Galaxy Z Flip3 5G phones. Days after the Expiry date the one phone's screen crashed. The second phone's screen also crashed before the warranty expired. The second phone is in for repairs but on a waiting list for parts that is not available. We can not afford to buy new phones. The Z flip phones is very expensive but don't have a long life. We never used any other phone except for Sumsung the last 25 years but we don't recommend the Flip phone.
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Replies (3)
Samsung South Africa's replyOfficial
13 Sept 2024, 08:01Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply13 Sept 2024, 08:01
Official
Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SG
Susan G's updateReviewer Update
13 Sept 2024, 08:04Good day Sumsung
Find attached proof of serial numbers of both crashed phones.
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Find attached proof of serial numbers of both crashed phones.
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SG
Susan G's update13 Sept 2024, 08:04
Reviewer Update
Good day Sumsung
Find attached proof of serial numbers of both crashed phones.
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Find attached proof of serial numbers of both crashed phones.
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SG
Susan G's updateReviewer Update
13 Sept 2024, 12:53We received a call from Sumsung. Unfortunately we must be patient and wait until the parts arrive for the one phone. Both phone screens crashed after an software update. This is unexceptable for a phone this expensive. The Z Flip3 screens can not handle flipping. Unfortunately the one phone crashed just after the warranty ended and that is now our loss.
SG
Susan G's update13 Sept 2024, 12:53
Reviewer Update
We received a call from Sumsung. Unfortunately we must be patient and wait until the parts arrive for the one phone. Both phone screens crashed after an software update. This is unexceptable for a phone this expensive. The Z Flip3 screens can not handle flipping. Unfortunately the one phone crashed just after the warranty ended and that is now our loss.